Privacy Policy

1. Who We Are

mqq88 ("we", "us", "our") operates the online gaming platform accessible at https://mqq88.app and any associated sub-domains or mobile-optimised versions of the same platform. For the purposes of this Privacy Policy, mqq88 is the data controller in respect of personal data collected from players and visitors.

This Privacy Policy applies to all personal data collected through the mqq88 website, account registration process, gaming activity, payment transactions, customer support interactions, and marketing communications. By registering with or using the mqq88 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you have questions about how your personal data is handled, you may contact our data team at [email protected].

2. Data We Collect

mqq88 collects personal data in the following categories:

mqq88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by applicable anti-money laundering or responsible gaming obligations (for example, self-exclusion requests may involve disclosure of a gambling-related concern).

3. How We Use Your Data

mqq88 uses the personal data collected for the following purposes:

• Account creation and management: To register your mqq88 account, verify your identity, and maintain your account in accordance with our Terms & Conditions.
• KYC and fraud prevention: To verify that you meet our eligibility requirements (including age verification — 21+ only), to comply with anti-money laundering obligations, and to detect and prevent fraudulent activity on the platform.
• Transaction processing: To process deposits and withdrawals in MYR, to maintain accurate financial records, and to reconcile payments with our payment service providers.
• Game delivery: To deliver casino games, sportsbook markets, and all other gaming content available on the mqq88 platform, and to record game outcomes and session data.
• Customer support: To respond to your enquiries, resolve disputes, and manage support tickets submitted through live chat or email.
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, to enforce deposit and loss limits set by the player, and to administer self-exclusion requests.
• Marketing communications: To send you promotional offers, bonus notifications, and platform news where you have provided consent. You may withdraw consent at any time via your account settings or by contacting support.
• Legal and regulatory compliance: To comply with applicable laws, regulatory requirements, and court orders, including data retention obligations.
• Platform improvement: To analyse aggregated and anonymised usage data for the purpose of improving platform performance, game selection, and user experience.

4. Legal Basis for Processing

mqq88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable law, including KYC/AML obligations, age verification requirements, and financial record-keeping.
• Legitimate interests: Processing carried out for fraud detection, platform security, abuse prevention, and internal analytics, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit and informed consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

mqq88 does not sell your personal data to third parties. We may share your data with the following categories of recipients for the purposes described in Section 3:

• Game providers: Licensed third-party studios and live dealer operators whose games are integrated into the mqq88 platform. Data shared is limited to session identifiers and gaming activity necessary for game delivery.
• Payment service providers: Regulated payment processors and e-wallet operators (including those facilitating Maybank2u, CIMB, FPX, DuitNow, Touch 'n Go eWallet, and Boost transactions) who process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services engaged to verify the authenticity of identity documents submitted during account registration or withdrawal requests.
• IT and security providers: Infrastructure, hosting, cybersecurity, and fraud detection service providers who support the operation of the mqq88 platform under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory authority instruction, we may disclose personal data to relevant government bodies or law enforcement agencies.

All third-party processors engaged by mqq88 are contractually bound to process personal data only for the purposes specified, to maintain appropriate security standards, and not to use your data for their own independent purposes.

6. Cookies & Tracking Technologies

The mqq88 platform uses cookies and similar tracking technologies to facilitate the operation of the platform, remember your preferences, and analyse usage patterns. The categories of cookies used include:

• Strictly necessary cookies: Required for the platform to function, including session authentication and security tokens. These cannot be disabled without affecting core functionality.
• Functional cookies: Used to remember your language preferences, display settings, and previously selected game categories.
• Analytics cookies: Used to collect aggregated and anonymised data about how players use the mqq88 platform, enabling us to identify performance issues and improve the user experience.
• Marketing cookies: Used (with your consent) to track interactions with promotional content and to avoid displaying the same promotional message repeatedly.

You may manage cookie preferences through your browser settings. Disabling certain categories of cookies may affect your experience on the mqq88 platform. Strictly necessary cookies cannot be disabled through browser settings without disrupting the login and gaming functions.

7. Data Retention

mqq88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention standards:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with applicable financial reporting requirements.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or for a maximum of two (2) years from your last engagement with a marketing communication, whichever is earlier.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual.

8. Data Security

mqq88 implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, or destruction. Security measures include, but are not limited to:

• Transport Layer Security (TLS 1.2 or higher) encryption of all data in transit between your device and mqq88 servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• One-way cryptographic hashing of account passwords — mqq88 staff cannot retrieve plaintext passwords.
• Role-based access controls limiting employee access to personal data on a strictly need-to-know basis.
• Regular penetration testing and security audits by independent third-party security professionals.
• Automated anomaly detection to identify unusual login patterns or account access behaviour.

While mqq88 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, mqq88 will notify you and applicable regulatory authorities in accordance with our obligations under relevant data protection law.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by mqq88:

• Right of access: You may request a copy of the personal data mqq88 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without penalty.

To exercise any of these rights, please contact [email protected] with your account username and the nature of your request. We will respond within a reasonable timeframe and in any event within 30 days of receipt of a verified request.

10. Children & Minors

The mqq88 platform is strictly for adults aged 21 years and above. mqq88 does not knowingly collect personal data from persons under 21 years of age. Age is verified during the KYC process and mqq88 reserves the right to request proof of age at any point during the account lifecycle.

If mqq88 becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, the data deleted or anonymised, and any deposits returned to the originating payment method subject to verification. If you believe a minor has registered on the mqq88 platform, please notify us immediately at [email protected].

11. International Data Transfers

The mqq88 platform is operated for the Malaysian market. Your personal data may be processed by servers or third-party service providers located outside Malaysia, including in jurisdictions where data protection laws may differ from those applicable in Malaysia.

Where personal data is transferred internationally, mqq88 ensures that appropriate safeguards are in place, such as contractual data processing agreements with standard data protection clauses, to provide a level of protection equivalent to that required under applicable Malaysian data protection principles.

12. Third-Party Links

The mqq88 platform may contain links to third-party websites or services, including those of game providers and payment processors. This Privacy Policy applies solely to the mqq88 platform and does not cover the data practices of any third-party site. mqq88 is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Privacy Policy

mqq88 may update this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform functionality. Material changes will be communicated to registered players via email or a prominent notice on the platform prior to the changes taking effect, where reasonably practicable.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the mqq88 platform following any update to this Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the updated Privacy Policy, you should cease use of the platform and request account closure.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mqq88, please contact us via our customer support team. Our support staff are available 24 hours a day, 7 days a week via the live chat function on the platform.

You may also submit data-related requests by email to: [email protected]. Please include your registered username and a clear description of your request to facilitate prompt handling. Identity verification may be required before certain requests can be actioned.